Inside Sales Representative - ISR-112718

Job title

Inside Sales Representative

Position type

Full-time

City (Zip code)

Louisville, Colorado

Main mission

Summary:   

This position is primarily responsible for providing service to customers and support all internal departments with customer relations.          


Activities

Responsibilities:

Core duties and responsibilities include the following. Other duties may be assigned:

  • Provide all customers with excellent customer service.
  • Answer customer calls and assist customers with orders and questions.When needed, educate customers on products and company policies.
  • Build and maintain customer relationships.
  • Make outbound sales calls.
  • Perform customer order entry.
  • Pay attention to customer risk.If a customer is high risk, notify the credit department before entering a new order.
  • Communicate with and support all departments.
  • Collaborate with other inside sales representatives to ensure the efficiency of the department.
  • Collaborate with all other department representatives to ensure the efficiency of the company.
  • Process customer sales credits and maintain approval records.
  • Authorize credit card payments for appropriate customers.

Profile

Qualifications / Required Skills:

  • Associate's degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience is required.
  • Tennis or sporting goods industry experience is strongly preferred.
  • Experience with Direct to Consumer sales/internet platforms and associated software systems a plus.
  • English/French bi-lingual oral communication skills are a plus.
  • Excellent oral and written communication skills.
  • Excellent organizational skills.
  • Ability to work in a team environment.
  • Demonstrated resourcefulness, creativity, and continued willingness to take initiative a must.
  • Working knowledge of Database software; Internet software; Inventory software; Manufacturing software; Order processing systems; Spreadsheet software and Word Processing software.