Customer Service and Logistics Administrator W/F - CSLA032019

Job title

Customer Service and Logistics Administrator W/F

Position type


City (Zip code)

Camberley, Surrey, UK

Main mission

We are seeking to recruit a Customer Service and Logistics Administrator W/M

The position is office based to the UK Office (Camberley, Surrey, UK).

The Customer Service and Logistics Administrator would report directly into the UK Office Manager, and work cross functionally with the national sales team and third party service providers, as well as directly with the company's account holding customers to provide client customer service and order related logistic support.


Key responsibilities include :


-General sales administration : order entry via Orli Web software suite, online filing of order related documents, proactive back order management, processing order call offs and following through to delivery, liaising with the carrier/customer to arrange bookings for key accounts, preparation of delivery booking documentation

- Working with MS Excel to create and update spreadsheets

- Provide telephone and email service and support to both customers and internal sales team

- Maintaining and updating customer database

- Assessing and processing returned products for warranty claims


The role requires regular email and phone contact with Customers (Retailers) and Delivery couriers


Qualifications :


Relevant business qualification and/or minimum of 2 years' experience in a sales administration role
Excellent organisational skills and attention to detail
Strong Microsoft Office knowledge (particularly MS Excel)
Excellent telephone manner and communication skills
Ability to work on your own initiative and manage a variety of tasks
A logical approach to problem solving

- An active interest/involvement in sport, particularly racquet sports would be advantageous

You want to give the best of yourself and join an adventure where innovation and passion are at the service of the performance of athletes around the world ? Send us your application