Sales Support Representative



Start Date
Start Date

29 May 2024



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Reporting to the Sales Support Group Manager, the Sales Support Group Representative is primarily responsible for providing world-class service to our customers and providing support to all internal departments.

Your challenges


Core duties and responsibilities include the following. Other duties may be assigned:

  • Provide all customers with excellent customer service.
  • Partner with outside sales representatives to provide account in-office support.
  • Answer customer calls and assist customers with orders, questions, and warranty claims. Educate customers on products and company policies as needed.
  • Build and maintain customer relationships.
  • Perform customer order entry.
  • Monitor customer credit risk. Notify the credit department of high-risk accounts before entering a new order.
  • Evaluate and process all manufacturer defect and six-month outsole warranty claims.
  • Inform manager of any escalating customer complaints.
  • Inform manager of any new or unusual defects in products.
  • Communicate with and support all departments.
  • Collaborate with other sales support representatives to ensure the efficiency of the department.
  • Collaborate with all other department representatives to ensure the efficiency of the company.
  • Process customer sales credits, returns, and maintain approval records.
  • Authorize credit card payments for appropriate customers.

Your profile


  • Associate degree or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
  • Tennis or sporting goods industry experience is a plus.
  • Experience with Direct-to-Consumer sales/internet platforms, associated software, warranty process systems a plus.
  • Excellent oral and written communication skills.
  • Ability to work well within a team environment.
  • Excellent organizational skills.
  • Demonstrated resourcefulness, creativity, and continued willingness to take initiative a must.
  • Working knowledge of Database software; Internet software; Order processing systems; Word Processing (Word) software is required.


Targeted Hiring Range: Hourly rate of $22.84-$24.04 with 10% of annual base earnings bonus potential based on both quantitative and qualitative objectives. Comprehensive benefits package including medical, dental and vision coverage, employer-matched 401(k) plan, disability/life insurance and more.

This job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Sales Support Representative
USA - Sales Support Group