Sales Support Representative

Location
Location

Louisville, Colorado

Start Date
Start Date

13 July 2024

Reference
Reference

SSR062024

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COMPANY OVERVIEW:

At Babolat, tennis runs in our blood. Founded in Lyon, France in 1875, Babolat has been inventing, innovating and developing complete equipment for tennis, badminton and padel for 148 years, starting with the creation of the world's first tennis string. Family-run for five generations, Babolat offers a full range of products including racquets, strings, footwear, bags, balls, apparel and accessories, and is marketed in over 160 countries. Babolat added pickleball products to its line-up in 2020.

We built our reputation as a premium brand by offering products at the forefront of technology and by supplying equipment to generations of champions who have won the most prestigious competitions. Today, Babolat racquets and strings are the choice of some of the world's top players on the ATP and WTA tour, including Rafael Nadal, Carlos Alcaraz, Sofia Kenin and Leylah Fernandez.

Babolat's US subsidiary is located in Louisville, Colorado, voted not only one of the best places to live in Colorado but one of the best places to live in America. Situated in Boulder County, Louisville offers numerous outdoor recreation options with thousands of acres of open space and hundreds of miles of hiking and biking trails.

Driving business in both existing and new categories and channels in the US market will continue to be a key focus of the company's long-term growth plan. A competitive, yet highly collaborative team dynamic motivates our employees to perform and achieve success together. At Babolat, we take our jobs very seriously, without taking ourselves too seriously.

POSITION OVERVIEW:

As the future Sales Support Representative, you will be responsible for providing world-class service to our Outside Sales team and an exceptional consumer experience with customers, dealers and OMNI channel touchpoints.

Your challenges

ACCOUNTABILITIES:

Core duties and responsibilities include the following. Other duties may be assigned:

  • Provide all customers with excellent customer service.
  • Partner with outside sales representatives to provide account in-office support.
  • Answer customer calls and assist customers with orders, questions, and warranty claims. Ensure a high level of product expertise and brand knowledge.
  • Build and maintain customer relationships.
  • Perform customer order entry.
  • Monitor customer credit risk. If a customer is high-risk, notify the credit department before entering a new order.
  • Evaluate and process all manufacturer defect and six-month outsole warranty claims.
  • Inform manager of any new or unusual defects in products.
  • Communicate with and support all departments.
  • Collaborate with other sales support representatives to ensure the efficiency of the department.
  • Collaborate with all other department representatives to ensure the efficiency of the company.
  • Process customer sales credits, returns, and maintain approval records.
  • Authorize credit card payments for appropriate customers.

Your profile

QUALIFICATIONS:

  • Associate degree or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
  • Tennis or sporting goods industry experience is a plus.
  • Experience with Direct-to-Consumer sales/internet platforms, associated software, warranty process systems a plus.
  • Excellent oral and written communication skills.
  • Ability to work well within a team environment.
  • Excellent organizational skills.
  • Demonstrated resourcefulness, creativity, and continued willingness to take initiative a must.
  • Working knowledge of Database software; Internet software; Order processing systems; Word Processing (Word) software is required.

ADDITIONAL INFORMATION:

Targeted Hiring Range – Hourly rate of $22.84-$24.04 with 13% of annual base earnings bonus potential based on both quantitative and qualitative objectives.

What's In It For You – We offer competitive benefits that encourage mental, physical and financial well-being:

  • Enjoy a generous PTO policy, so you can recharge and relax.
  • Stay fit and healthy with our onsite fitness room. Get outside for lunch to enjoy tennis, pickleball, running, cycling in award-winning Louisville, Colorado.
  • Fun, team-oriented office environment, casual dress, and early close Fridays at 3pm year-round!
  • Comprehensive benefits package including medical, dental and vision coverage, employer-matched 401(k) plan, disability/life insurance and more!

This job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Sales Support Representative
USA - Sales Support Group
Louisville, Colorado