Job title

Key Account Manager

Position type

Start date


Main mission


Reporting to the National Sales Director, the Key Account Manager will build and maintain strong customer relationships while managing sales activities within a select group of key accounts.



  • Implement strategic sales plans to accommodate corporate goals for region.
  • Deliver sales presentations to key accounts; maintain relationships, negotiate and close deals.
  • Resolve key account issues/complaints.
  • Review market analyses to determine customer needs, price schedules, and discount rates.
  • Ensure pricing policy adherence.
  • Responsible for ongoing forecasting and demand planning.
  • Monitor customer risk/account receivable reporting for the territory. Resolve credit issues in a proactive manner.
  • Direct channel development activity and coordinate sales distribution.
  • Advise accounts concerning sales, advertising techniques, retail planning and merchandising.
  • Manage company policies and monitors brand presence within accounts.
  • Analyze sales statistics to formulate policy and assist dealers in promoting retail and ecommerce sales.
  • Directs product simplification and standardization to eliminate unprofitable items from sales line.
  • Represent company at trade association meetings and events to promote product.
  • Analyze and control expenditures of division to conform to budgetary requirements.
  • Prepare periodic sales report showing sales volume, potential sales, and areas of proposed client base expansion.
  • Monitor and evaluate the activities and products of the competition.



  • Bachelor's Degree from four-year college or university (emphasis in Business Administration or Marketing concentration preferred), and a minimum of 5 years of professional sales experience and/or training; or equivalent combination of education and related experience is required.
  • Previous strategic key account management/sales management experience in tennis industry and/or large chain retail sporting goods industry is highly preferred.
  • Digital presentation skills are required.
  • Footwear/Apparel sales experience a plus.
  • B2C E-Commerce experience a plus.
  • Experience with Electronic Data Interchange (EDI) a plus.
  • Excellent oral and written communication skills.
  • Ability to work well within a team environment.
  • Excellent organizational skills.
  • Demonstrated resourcefulness, creativity, and continued willingness to take initiative a must.
  • Working knowledge of Database software; Internet software; Order processing systems; Word Processing (Word) software is required.


  • Approximately 25% travel time is required.